Frequently Asked Questions

We believe that premium outdoor living deserves personal attention. Every space is unique, and we want to ensure you receive expert guidance tailored to your specific needs, budget, and vision. Our consultation approach allows us to provide accurate shipping quotes and recommendations that generic online shopping simply cannot match. You're not just buying furniture – you're investing in a relationship with outdoor living specialists.

We offer three convenient ways to receive your personalized consultation: visit our Macgregor showroom (open 7 days, no appointment needed), call us directly, or email us with details about your space and goals. Whether in-store, by phone, or email, we'll discuss your requirements, lifestyle, and design preferences to provide expert recommendations and accurate pricing including shipping costs.

Our 25+ years of experience, combined with our boutique approach, sets us apart. We hand-select every product for quality and design, provide genuine expert consultation, and offer transparent, personalized service. As a family business since 2000, we've evolved from The Outdoor Furniture Specialists franchise to become independent curators of premium outdoor living solutions.

We curate only the finest outdoor living products – from luxurious outdoor dining sets and comfortable lounges to premium accessories and innovative lighting solutions. Each piece in our collection is selected for its quality, durability, and ability to enhance the Australian outdoor lifestyle.

Absolutely! One of the unique advantages of working with Lume is our ability to create personalized dining sets that reflect your individual style. Most of our products are designed to be interchangeable – you can select different chairs with various tables to create a truly unique combination that perfectly suits your space and aesthetic preferences. During your consultation, we'll guide you through the possibilities and help you visualize how different pieces work together.

Yes! We provide bespoke cushion solutions through our trusted Brisbane-based cushion manufacturer. Whether you need custom sizes for outdoor lounge chairs, dining chairs, sunlounges, bench seats, daybeds, or even dog beds, we can create cushions using premium outdoor fabrics designed to withstand Australian conditions. Each cushion enquiry is individually quoted to ensure you receive exactly what your space requires.

Every product in our curated collection comes with comprehensive manufacturer's warranty protection. Warranty periods vary by product and manufacturer, typically ranging from 12 months to 5 years, reflecting the premium quality of our selection. You'll find specific warranty details on each product's swing label, and during your consultation, we'll explain the warranty coverage for your chosen pieces to ensure complete peace of mind with your investment.

Yes, we provide comprehensive delivery and assembly solutions tailored to your needs. The majority of our furniture arrives as premium flat pack, ready for assembly. We ship Australia-wide via trusted couriers (note: we do not ship overseas). For customers in Brisbane, Sunshine Coast, Gold Coast, and Ipswich, we offer professional assembly services to ensure your investment is perfectly set up in your outdoor space. During your consultation, we'll discuss all delivery and assembly options specific to your location and chosen products.

We pride ourselves on reliable delivery timeframes. For customers in Brisbane, Gold Coast, Sunshine Coast, and Ipswich, we offer a 7-day delivery guarantee for in-stock products. For all other areas within Queensland, delivery is generally 1-2 weeks from time of order for in-stock items. Interstate deliveries rely on our trusted courier and transport partners, with timeframes typically ranging from 1-3 weeks. For products that need to be ordered in, please speak with one of our sales consultants for specific timeframes during your consultation.

Absolutely! Our warehouse is conveniently located in Macgregor, less than 1km from our showroom. We aim to have the warehouse open 7 days a week for customer pick-ups. If you're planning to collect your furniture directly, please contact us in advance to coordinate timing and ensure your items are ready for collection.

Based in Macgregor, our main customer base spans from Brisbane out to Ipswich, up to the Sunshine Coast, and down to Ballina. We also provide Australia-wide service with custom shipping quotes. Our expertise in outdoor living extends across these regions, and we understand the specific climate considerations for each area.

Our Macgregor showroom welcomes you during the following hours:

Monday - Saturday: 9am - 5pm
Sunday: 10am - 4pm
Public Holidays: Please check our website or contact us directly to confirm holiday hours

Our warehouse is also open 7 days a week for convenient product pick-ups.

We offer flexible payment solutions to suit your needs. We accept major credit cards, cash, EFTPOS, direct bank transfer, and PayID. For your convenience, we can process payments over the phone or in-store, and we're happy to send you an invoice for bank payment. We also offer layby options to help you secure your perfect outdoor living pieces.

Yes! We offer a generous 3-month no-fee layby service with flexible monthly or fortnightly payment options. This is perfect for customers who are building and don't want to miss out on their favourite furniture pieces. Please note that layby is not available on display model items, but applies to all our regular stock items.

Our showroom is conveniently located behind Baby Bunting, next door to Amart on Kessels Road, Macgregor. Due to recent overpass construction, here are the best routes:

From Ipswich Road: Head up Kessels Road to the top of the overpass at Mains & Kessels, go through the lights, and we're the second driveway on the left.

From Mt Gravatt Capalaba Road: Do a U-turn at the top of the overpass at Mains & Kessels, and we're the second driveway on the left.

From Mains or Klumpp Road: Turn onto Kessels Road and we're the second driveway on the left.

Alternative route: If you go through the underpass, take the Auto Barn/Pet Barn driveway and follow it up through the car parks to reach us.

Absolutely! Our Macgregor showroom on Kessels Road is open 7 days a week with no appointment needed. We encourage customers to visit and experience the quality and craftsmanship of our curated collection firsthand. There's nothing quite like seeing and feeling premium outdoor furniture before making your investment.

Contact us directly by phone, email, or visit our showroom for personalized pricing. We provide transparent, accurate quotes including shipping costs with no hidden surprises. Our consultation approach ensures you receive pricing that reflects the true value of our premium products and personalized service.