Terms and Conditions

 

Terms & Conditions

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, we reserve the right to correct any errors.

Items on this website might sell out and become unavailable or out of stock. Product measurements might be modified or vary slightly.

Reproduction of colours is as accurate as possible, but please note colours in-store may vary slightly from what is displayed on your monitor.

Some items which appear on this website are for illustrative purposes only and will not be available for purchase.

We may change or add to this website (including these Terms of Use) or the information, products and services without notice. 

 

 WARRANTIES

Our goods come with warranty terms which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Manufacturer’s guarantees against structural faults are outlined on the manufacturer’s documentation supplied with our goods.

 

  REFUNDS AND RETURNS

 We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

 

 CUSTOMER ORDERS

If the retailer cancels the customer order, the purchaser has the right to a full refund. When the purchaser cancels the customer order, the purchaser is entitled to a store credit voucher equal to the amount paid so far, less any cancellation charge. The cancellation charge is the full amount of the purchase price if goods ordered are less than $10 in value, or 20% of the price is greater than $10.

On goods arriving in store, the purchaser will be notified and will have 30 days to collect goods. Should the purchaser fail to collect the goods the retailer will contact the purchaser and advise that the goods will be cancelled after 7 days unless full payment is made within that time, unless prior arrangement has been made with the store.

Delivery dates given are only an estimate and from time to time a supplier may be out of stock or the item discontinued. In this event the retailer will endeavour to replace the item or a full refund of any deposits made may be given.

Partial pick-ups are available if goods taken are fully paid for, and goods remaining still have a full 20% deposit paid.

It is the responsibility of the purchaser to notify the retailer of any change of address or phone details.

 

 LAY-BY

Lay-bys must be completed within 3 months.

Payments are due on a fortnightly basis.

If the retailer cancels the lay-by the purchaser has the right to a full refund. When the purchaser cancels the lay-by, the purchaser is entitled to a store credit voucher equal to the amount paid so far, less any cancellation charge. The cancellation charge is the full amount of the purchase price if goods ordered are less than $10 in value, or 20% if the price is greater than $10 .

There is no cancellation fee if the retailer cannot supply the goods.

Should the purchaser fail to honour the lay-by terms and conditions (e.g. no fortnightly deposits), the retailer shall contact the purchaser and advise that the lay-by will be cancelled after 7 days of notice unless a payment has been received within that time.

Should the purchaser not pay outstanding monies due, the lay-by goods will be cancelled, goods returned to stock, and any monies due, minus cancellation charge, refunded to the purchaser.

It is the responsibility of the purchaser to advise the retailer of any change of address or phone number.

Partial pick-ups are available if goods taken are fully paid for, and goods remaining still have a full 20% deposit paid.

 

 LINKED WEBSITES

This website may contain links to 3rd party websites. Those links are provided for convenience only and unless otherwise stated the linked websites are not under the control of Lume Outdoor Living and Lume Outdoor Living is not responsible for the contents of any linked website. You link to any such website at your own risk.

 

 YOUR PRIVACY

Lume Outdoor Living is committed to protecting the privacy of everyone who shops or interacts with us. We take the Commonwealth Privacy Act 1988 seriously and as such we comply with our obligations as to how your personal information is collected, used or shared.

We always use fair and lawful means of collecting any personal information and ensure your personal information is handled securely.

We do not sell, rent or release information gathered to any individuals, companies or groups. Any information we gather is used for our own purposes.

 

 WHAT INFORMATION IS COLLECTED

Lume Outdoor Living collects limited personal information such as title, name, address, email address and phone number. Such information is only collected when you knowingly provide it. For example, we may request personal information from you when you:

Make a purchase in one of our stores.

Order goods and require our services for delivery.

Receive a quotation.

Make enquiries.

Enter a promotion or contest hosted by Lume Outdoor Living

Sign up for email updates.

Submit a job application or resume.

 

DIRECT MARKETING

Lume Outdoor Living records details of customers on its database and, occasionally, will send promotional material to its customers.

If you do not want to be listed on this database, please notify the store you made your purchase from or you can unsubscribe online upon receipt of an electronic communication.

www.lumeoutdoorliving.com.au  is owned and operated by  Quindal Pty Ltd ABN 25 249 971 262